Privacy Policy
Last updated: 18 October 2026
1. Who we are
Parcel Pal is operated by Parcel Pal Web Ltd ("Parcel Pal", "we", "us"), registered in England & Wales [company number to be added], based in Darlington, United Kingdom. We are the data controller for personal data processed through the Parcel Pal app and website. Contact: privacy@parcelpal.uk.
2. Data we collect
- Account details: name, email, phone number, password. - Courier verification: photo ID, driving licence, hire & reward insurance, proof of right to work, vehicle details. - Marketplace data: jobs you post or bid on, depots, round numbers, courier ID, messages and ratings. - Payment data: processed securely by our payment providers (Stripe and/or Mollie). We do not store your full card details. - Rewards data: your PAL rewards balance and activity. - Technical data: device information, app usage, and approximate location where enabled.
3. How we use your data
To create and manage your account; verify couriers; match and manage jobs and bids; process payments, fees and payouts; prevent fraud; operate the PAL rewards programme; provide support; and meet legal obligations. Our lawful bases are performance of a contract, legitimate interests, consent, and legal obligation.
4. Sharing your data
We share data with other users only as needed to complete a job, and with service providers who process data for us: Supabase (database, authentication, document storage), Stripe/Mollie (payments), and our hosting and email providers, plus authorities where required by law. We do not sell your data.
5. Verification documents
Identity and insurance documents are used solely to verify eligibility to work on the platform and are stored securely with restricted access.
6. Storage & retention
Data is stored on secure servers (including Supabase, which may process data in the UK/EU/US under appropriate safeguards). We keep data while your account is active and as needed for legal, tax and fraud-prevention purposes, then delete or anonymise it.
7. Your rights
Under UK GDPR you can access, correct, delete, restrict, object to, or port your data. Email privacy@parcelpal.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We use encryption, access controls and vetted providers, but no system is completely secure.
9. Age
Parcel Pal is only for users aged 18 or over.
10. Cookies
Our website uses essential cookies to keep you signed in and remember preferences.
11. Changes
We may update this policy and will post the new version here with an updated date.
12. Contact
privacy@parcelpal.uk